Mortgage Express
Financial Ombudsman decision DRN1380213 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mrs C complains that Mortgage Express failed to make proper attempts to inform her that her account was in arrears and it had started repossession proceedings.Treatment in financial difficulty
Mr C says Mortgage Express should return the fees and charges it applied to Mrs C’s mortgage account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1380213.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.