Bank of Scotland Plc

Financial Ombudsman decision DRN1375168 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank plc (previously Lloyds TSB Bank plc) is pursuing him for a credit card debt that he says he does not owe.Charges and fees

Lloyds says that there is an outstanding balance on the account but accepted that it had provided poor service to Mr B.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1375168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.