Mortgage Express
Financial Ombudsman decision DRN1373294 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mortgage Express has refused to extend the term of his mortgage by a further 10 years if he converts his interest only mortgage to capital repayment.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1373294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.