Bank of Scotland Plc

Financial Ombudsman decision DRN1370566 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax wouldn’t allow him to re-let his property under a consent to lease (“CTL”) agreementMortgage administration

Halifax accepts that it could have dealt with Mr T’s queries more effectively and clearlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1370566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.