Bank of Scotland Plc

Financial Ombudsman decision DRN1369793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr A complains that Bank of Scotland Plc trading as Halifax (“Halifax”) hasn’t acted fairly when contacting him about his mortgage, particularly the arrears.Treatment in financial difficulty

He was unhappy that some letters were sent to another property that he owned (which wasn’t his correspondence address), and said that he hadn’t received key letters about possession proceedings and the arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1369793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.