Zempler Bank Limited

Financial Ombudsman decision DRN1363811 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr E’s unhappy about the way APS Financial Limited (trading as Cashplus) handled the closure of his account.Account closed or refused

He’s happy to pay the amount outstanding except the fees.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1363811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.