Barclays Bank Plc
Financial Ombudsman decision DRN1347351 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays has confirmed that if the account was dormant, then details would have been kept on a list indefinitely. But as Mr A’s and Mrs I’s details are not on the dormant accounts list, I think the most likely reason is that the account must have been closed at some point.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1347351.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.