Barclays Bank Plc
Financial Ombudsman decision DRN1337259 Upheld
Upheldoutcome, as published by the Ombudsman
£991redress stated in the decision
Sun Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs W complain that Barclays Bank PLC provided poor service in processing their mortgage application.Mortgage administration
It accepts that this refund was not well explained and has offered £25 to compensate for this which I think it reasonable.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1337259.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.