Mortgage Express
Financial Ombudsman decision DRN1331726 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mortgage Express agreed to ‘capitalise’ her arrearsTreatment in financial difficulty
Mortgage Express wrongly converted part of her mortgage to interest onlyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1331726.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.