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Bank of Scotland Plc
Financial Ombudsman decision DRN1321844 Not upheld
Not upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
Mon Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
On 30 August 2018, Mr L complained to Halifax and disputed the credit card payment he had madeCard dispute or chargeback
Mr L didn’t receive a response and made numerous phone calls attempting to chase up what was happening to the dispute.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1321844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.