Barclays Bank Plc
Financial Ombudsman decision DRN1314579 Upheld
Upheldoutcome, as published by the Ombudsman
£957redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She is concerned about the bank’s treatment of her given her financial difficultiesTreatment in financial difficulty
Ms G complains about the manner in which Barclays Bank Plc (“Barclaycard”) has managed her account with it and in particular the charges and interest it has applied.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1314579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.