Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN1293445 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

It’s clear that Mr A is unhappy about the charges being applied to his account.Charges and fees

He’s also unhappy about Hitachi saying it will register negative information about the finance agreement on his credit file.Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1293445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.