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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN1291582 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr A complains about the charges imposed by Mercedes-Benz Financial Services UK Limited when he voluntarily terminated his Personal Contract Purchase (“PCP”).Charges and fees

He also complained about the dealership’s lack of response to his emails about handing the car back early.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1291582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.