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Mercedes-Benz Financial Services UK Limited
Legal entity: Mercedes-Benz Financial Services UK Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 02472364, incorporated February 1990
371banking decisions
34.5%uphold rate
243not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 167 | 63 | 37.7% |
| Product mis-sold | 35 | 10 | 28.6% |
| Credit file reporting | 34 | 20 | 58.8% |
| Service failure | 24 | 13 | 54.2% |
| Treatment in financial difficulty | 17 | 5 | 29.4% |
| Complaint handling | 14 | 8 | 57.1% |
| Irresponsible lending | 12 | 2 | 16.7% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 29.7% | — | — | 434 |
| FOS | 2025-H1 | 41.2% | — | — | 1,227 |
| FOS | 2024-H2 | 27.0% | — | — | 701 |
| FOS | 2024-H1 | 13.3% | — | — | 888 |
| FOS | 2023-H2 | 27.0% | — | — | 287 |
| FOS | 2023-H1 | 38.3% | — | — | 345 |
| FOS | 2022-H2 | 36.7% | — | — | 326 |
| FOS | 2022-H1 | 43.4% | — | — | 341 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.