Barclays Bank Plc
Financial Ombudsman decision DRN1289589 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
The complaint arises out of the way the bank has dealt with the mortgage account and the Executors since then.Mortgage administration
This complaint is brought by Ms M and Mrs H, Executors of the estate of their mother, Mrs M, who passed away on 29 October 2016.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1289589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.