Barclays Bank Plc
Financial Ombudsman decision DRN1260667 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I can still consider whether Barclays treated Mr and Mrs R sympathetically and reasonably once it became aware of their financial difficulties.Treatment in financial difficulty
Mr and Mrs R complain that Barclays Bank Plc applied unfair bank charges to their joint current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1260667.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.