Barclays Bank Plc
Financial Ombudsman decision DRN1257986 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr H and Miss D complain that Barclays Bank Plc won’t remove Miss D from their joint mortgageMortgage administration
I would like to apologise to Mr H and Miss D for the time this matter has taken to resolve.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1257986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.