Clydesdale Bank Plc
Financial Ombudsman decision DRN1245018 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
The mortgage repayments were made from an account in Mrs S’s sole name. Clydesdale told Mr S that the account would be “secured”. By this the bank meant “frozen”. As a result, payment wasn’t made to the mortgage account and Clydesdale put the account into arrears.Mortgage administration
Mr S has complained about the customer service he received from Clydesdale bank Plc after his wife passed away.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1245018.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.