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PayPal Europe Sarl & Cie, SCA
Financial Ombudsman decision DRN1238466 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,500redress stated in the decision
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The payment was first disputed as unauthorised on 25 July 2018. But as set out above I’m satisfied it was authorised correctly.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1238466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.