Barclays Bank Plc
Financial Ombudsman decision DRN1197216 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
I’ve decided to uphold their complaint that Barclays failed to downgrade them in good time to a fee free account, following their request to be downgraded in March 2014.Charges and fees
Mr and Mrs G complained that Barclays Bank Plc (“Barclays”) mis-sold them a packaged bank account in 1999 and again in 2008.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1197216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.