Bank of Scotland Plc

Financial Ombudsman decision DRN1194554 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration, Service failure

In the Ombudsman’s words

they were not told that their monthly payments would reduce substantially in January 2012Interest and rates

Mr and Mrs V have complained that Bank of Scotland plc (trading as Halifax) will not allow them to port their mortgage to a new propertyMortgage administration

Halifax has accepted that there were some deficiencies in the service that it provided to Mr and Mrs after they raised their complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1194554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.