Bank of Scotland Plc

Financial Ombudsman decision DRN1193171 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs A complains that Bank of Scotland Plc (trading as Halifax) did not tell her the interest rate on her Halifax ISA had expired or that the rate had dropped significantly.Interest and rates

I consider Halifax’s complaint handling could have been better. Its letters were confusing with incorrect dates.Complaint handling

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1193171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.