Barclays Bank Plc
Financial Ombudsman decision DRN1155868 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mrs W said that Barclays have increased her current account bank charges again, after saying that the charges would not be increased.Charges and fees
Mrs W has complained that she contacted Barclays Bank Plc (“Barclays”) financial assistance team (“FA team”) and it failed to offer assistance that took account of her particular needs.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1155868.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.