NRAM Limited

Financial Ombudsman decision DRN1112104 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs S thought this was an early repayment charge or a product fee applied in error. But it appears that NRAM correctly charged fees in line with the terms and conditions of the mortgage agreementCharges and fees

Mrs S paid NRAM a lump sum to cover her mortgage payments. But it seems there was some misunderstanding between Mrs S and NRAM about how that money was intended to be applied.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1112104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.