Barclays Bank Plc
Financial Ombudsman decision DRN1109851 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I think it’s clear Ms M has had some financial difficulties. We expect financial businesses to be sympathetic and positive when dealing with a customer’s financial difficulties.Treatment in financial difficulty
I think the main difficulty between Ms M and Barclays arose when she started being charged fees and interest on her account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1109851.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.