Firms › MoneyGram International Limited ›
MoneyGram International Limited
Financial Ombudsman decision DRN1087791 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
MoneyGram decided to block Mr M’s account and stop him making any further transactions.Funds blocked or frozen
Mr M was unhappy with this conclusion. It took MoneyGram two days to refund one of his payments which he didn’t agree was right.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1087791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.