Mortgage Express
Financial Ombudsman decision DRN1087328 Upheld
Upheldoutcome, as published by the Ombudsman
£2,693redress stated in the decision
Mon May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
remove any information it has recorded on Ms C’s credit file in connection with the refunded amount or the alleged CCJCredit file reporting
Mortgage Express wrongly made a payment to a third party. It charged the payment to her mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1087328.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.