Bank of Scotland Plc

Financial Ombudsman decision DRN1086600 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr J complained about Bank of Scotland plc, trading as Halifax. He was unhappy about the timescales for updating his mortgage information online.Mortgage administration

I agree with Mr J that Halifax shouldn’t have given him conflicting advice about its system.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1086600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.