Barclays Bank Plc
Financial Ombudsman decision DRN1078462 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs I complained because Barclays Bank PLC wouldn’t allow them to transfer (‘port’) their existing mortgage when they moved home.Mortgage administration
Mr and Mrs I said that their daughter was disabled and Mrs I was her full-time carer. So they quoted sections of the Equality Act 2010, and said that placing a vulnerable person at a disadvantage contravened the ActSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1078462.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.