Lloyds Bank PLC

Financial Ombudsman decision DRN1070360 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

waive approximately £50 in chargesCharges and fees

started their business’ loan before they had taken over the business meaning the loan started earlier than it should have doneMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1070360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.