Barclays Bank Plc
Financial Ombudsman decision DRN1064249 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr K complains that Barclays Bank PLC did not inform him that there was a time limit in relation to porting his mortgage product.Mortgage administration
It was also at fault in failing to deal with Mr K’s initial complaint in a timely way.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1064249.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.