Barclays Bank Plc
Financial Ombudsman decision DRN1045728 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mrs T has complained that Barclays Bank Plc has wrongly allowed money to be withdrawn from her two accountsUnauthorised transaction
whether Mr A was blocked from withdrawing funds from either account, or should have been.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1045728.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.