Barclays Bank Plc
Financial Ombudsman decision DRN1019357 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M is unhappy with the service provided by Barclays Bank Plc (‘Barclays’) when he complained about fraudulent transactions that happened on his current account.Card dispute or chargeback
Mr M isn’t happy with this amount as he said he was offered £100 by another advisor. He would like significantly more compensation but Barclays say that it doesn’t think any further compensation is justified.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1019357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.