Bank of Scotland Plc

Financial Ombudsman decision DRN1016827 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs B contacted BOS about this and explained she was in difficult financial circumstances and wasn’t able to manage the charges on her account.Treatment in financial difficulty

Mrs K complains that the fees Bank of Scotland plc (BOS) charged since she opened her account are unfairCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1016827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.