Barclays Bank Plc
Financial Ombudsman decision DRN1015659 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
a payment was made late and she incurred a late payment feeCharges and fees
Barclaycard has accepted that it did make some mistakes. It had accidentally cut off a phone call, and had given conflicting information about how to make an international payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1015659.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.