Santander UK Plc
Financial Ombudsman decision DRN1005483 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
failed to close his account after he requested it to do soAccount closed or refused
Charges were subsequently incurredCharges and fees
adverse data was recorded on Mr L’s credit fileCredit file reporting
complains at the length of time it took to resolve the matterComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1005483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.