Hoist Finance UK Limited

Financial Ombudsman decision DRN1002276 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss B complains Hoist Finance UK Limited (Hoist), has pursued her for a debt which she has paid.Charges and fees

I think Hoist had a responsibility to ensure that the data it had was accurate and should have taken reasonable steps to ensure that only the actual debtor and valid debts were pursued for repayment.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1002276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.