Firms ›
Hoist Finance UK Limited
Legal entity: Hoist Finance UK Limited
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 08303007
45banking decisions
37.8%uphold rate
28not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 18 | 10 | 55.6% |
| Complaint handling | 15 | 7 | 46.7% |
| Service failure | 10 | 4 | 40.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2023-H1 | 20.0% | — | — | 31 |
| FOS | 2022-H2 | 33.3% | — | — | 59 |
| FOS | 2022-H1 | 29.6% | — | — | 58 |
| FOS | 2021-H2 | 26.5% | — | — | 62 |
| FOS | 2021-H1 | 29.3% | — | — | 68 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.