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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN0991511 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mrs and Mr A’s difficulty in repaying their debt has been anything but temporary.Treatment in financial difficulty

This complaint is about a Platform-branded mortgage Mrs and Mr A hold with The Co-operative Bank Plc.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0991511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.