J.P. Morgan Europe Limited

Financial Ombudsman decision DRN0985829 Upheld

Upheldoutcome, as published by the Ombudsman

£38,568redress stated in the decision

Thu May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

wrongly debited Mr H’s account with transactions which he neither made nor authorisedUnauthorised transaction

Mr H suffered a Thalamic stroke in 2010 – and as a consequence for the last few years of his life Mr H was unable to get our or look after himselfSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0985829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.