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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN0985257 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

The Co-operative offered to get a copy of the statement and told Mrs W that the charge would be £5 per sheet.Charges and fees

Mrs W complains that The Co-operative Bank Plc (“the Co-operative”) refused to give her a statement when she asked for one in branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0985257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.