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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN0983699 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I would remind NRAM that it is required to treat customers in financial difficulty fairly and I note that it has offered to contact them to discuss their financial circumstances and to see what assistance it might be able to offer.Treatment in financial difficulty

Mrs and Mr W complain that Northern Rock (Asset Management) plc (NRAM) incorrectly charged them a monthly payment that was too low.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0983699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.