Barclays Bank Plc
Financial Ombudsman decision DRN0978223 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
He also says he has been charged interest on the outstanding balance even though he was told interest would be frozen.Charges and fees
I turn now to the delay Mr D complains that he experienced while Barclays considered his complaint. I can see Barclays took almost six months to respond to Mr D.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0978223.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.