Lowell Portfolio I Limited

Financial Ombudsman decision DRN0968847 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr C complains that Lowell Portfolio I Ltd (the business) did not carry out sufficient due diligence before pursuing him for a debt that wasn’t his.Unauthorised transaction

He says that the business then started to call about the debt and threatened court action.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0968847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.