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Lowell Portfolio I Limited
Legal entity: Lowell Portfolio I LTD
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 04857418, incorporated August 2003
144banking decisions
28.5%uphold rate
103not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 71 | 28 | 39.4% |
| Complaint handling | 41 | 16 | 39.0% |
| Service failure | 22 | 11 | 50.0% |
| Treatment in financial difficulty | 14 | 1 | 7.1% |
| Charges and fees | 10 | 4 | 40.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 18.6% | — | — | 238 |
| FOS | 2025-H1 | 19.8% | — | — | 92 |
| FOS | 2023-H2 | 23.1% | — | — | 51 |
| FOS | 2023-H1 | 17.6% | — | — | 45 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.