Barclays Bank Plc
Financial Ombudsman decision DRN0957406 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr K complains about the administration of his mortgage account by Barclays Bank PlcMortgage administration
Barclays wrote its final response letter to his complaint in May 2012, and in that letter advised him of his right to complain to the Financial Ombudsman Service within six months of its letter.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0957406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.