Barclays Bank Plc
Financial Ombudsman decision DRN0955243 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
Mrs A complains that Barclays Bank Plc were paying on a continuous payment authority (“CPA”) when she hadn’t given her permission for the payments to be takenUnauthorised transaction
Barclays accepts it didn’t send statements for a period of six months as a safeguard because a statement was returned in the post.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0955243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.