Bank of Scotland Plc

Financial Ombudsman decision DRN0951101 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Ms C says she’s incurred charges as a result of what happened, and wants these charges waived.Charges and fees

Ms C complains that the bank hasn’t switched her current account to another provider as instructed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0951101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.