The Mortgage Business Plc

Financial Ombudsman decision DRN0935480 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

TMB was supportive during Mr and Mrs B’s financial difficulties from when they first went into arrears in 2009.Treatment in financial difficulty

The adjudicator said TMB had looked at the arrears fees and because of the nature of the account and Mr and Mrs B’s current situation it had decided to remove all the arrears charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0935480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.