TSB Bank plc

Financial Ombudsman decision DRN0917418 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Sun Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr L has complained that TSB Bank Plc (“TSB”) did not downgrade his Premier account to a fee free account when he requested it to be downgraded in March 2017.Account closed or refused

They came to the conclusion that TSB should refund the account fees Mr L paid after he requested a downgrade in March 2017Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0917418.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.